Refund policy

 

How do I Cancel an item purchased on Wooden Twist?

• Orders can be canceled if they are not shipped within 24 hours only, by contacting us at help@woodentwist.ae or on +971503048466.
• Refunds will be issued in Wooden Twist Wallet which can be used in future orders and has no expiry.
• If customer want refund in bank account then 10% restocking fee will be charged. ( Because online transactions involve payment gateway & IT charges, so we recommend refund in Wooden Twist Wallet to avoid these charges)

Return & Refund:

• All products are covered under the 7-day replacement policy. In case of damage or the wrong product received, we will replace the product with a new one. Replacement requests can be raised from my orders page with in 24 hours of delivery.
• In case of a refund, it will be issued in Wooden Twist Wallet & if customer want refund then 10% restocking fee will be charged.
• The shipping amount in the order is non-refundable.
  

We strive to provide exceptional service to all our customers. However, please note that refunds or exchanges will not be accepted for the following products:

• Cut fabrics
• All perfume items
• Custom-made orders
• Used goods or items accidentally damaged by the shopper
• All linens, mattresses, mattress accessories, and pillows
• Items tagged as "Best Price" or sold "As is"

Delivery:

Most of the products are delivered in 24 to 48 hours & if you have opted for Super Fast Delivery at checkout then it will be delivered in 30mins to 2 hours ( Super fast delivery is applicable in Dubai only)

Our products are shipped from our multiple warehouses in UAE, India & USA depending upon the product. Products from our warehouse in India will be delivered in UAE in max 40 days. All taxes and customs duty will be paid by us (Wooden Twist) and the customer doesn't need to pay anything extra at the time of delivery. 

Products from our UAE warehouse are delivered in 24 to 48 hours.

In case of the absence of a service lift the product will be delivered to the ground floor only. To arrange delivery by stairs there will be a labour charge depending upon the product and location which can be paid at the time of delivery.

For big furniture products we provide free assembly.

Disclaimer:

Accessories shown in the image are only for representation and are not part of the product.
Depending on your screen settings and resolution on your device there may be a slight variance in fabric color and wood polish of the image and actual product.
Wood grains will vary from product to product .
Furniture having intricate hand-painted details are individual unique pieces and may have slight distinctions and variance between the picture and actual product.
The Primary material is the main material used to manufacture the product and in addition to the primary material there might also be other type of materials used in the manufacturing of the product